7
1 Promenade Cir, Thornhill, ON L4J 4P8, Canada
Vaughan, Ontario L4J 4P8
+19055974448

I had a very disappointing experience at this location. The manager behaved in a highly unprofessional way. During the 20 minutes I waited for a simple order, she got into two loud arguments and used very inappropriate language. Her communication was unclear, and it was difficult to understand her. The staff also spoke to each other in another language, which made the environment even more uncomfortable. Overall, the service was extremely poor, and I cannot recommend this restaurant. I’m genuinely surprised that Popeyes would allow someone with such weak customer-service skills to manage this location. Truly an unpleasant experience.

The place was quite disorganized. They have three staff members, and one of them has a long beard that is not covered, which raises concerns about hygiene. The older lady working there was very rude and easily irritated, making it difficult to communicate with her. The food was also served very late, and when customers try to complain, they respond in an unprofessional and disrespectful manner. Unfortunately, I cannot recommend this restaurant. It’s disappointing to see such a lack of respect for customers and such unprofessional service overall.

I visited this Popeyes location and had another disappointing experience. The girl wearing goggles at the counter was rude again, just like what happened 1 week ago on my last visit. Her attitude makes the whole visit uncomfortable, and I don’t understand how someone like that is working as a manager or in a customer-facing role. I really hope the store improves their customer service, because this is not acceptable.

DON’T EAT HERE!!! ALL 5-STAR REVIEWS ARE FAKE. I won’t eat here again unless the grocery store runs out of canned dog food. Here is an honest review of this establishment: Service: When I walked in, I was greeted by a unkept man wearing a tight and seemingly unwashed uniform. Serving food without a without a hair net for his beard .He begrudgingly took my order, then misled me into wasting 30 minutes of my life, despite promising it would only take 4. Eventually, he handed me a bag with three of the smallest tenders I have ever seen from a Popeyes—which happened to be undercooked and gooey. Cleanliness: When it comes to cleanliness, this restaurant has none. Neither the cook nor the person assembling the food was wearing a hair net, and the dining area was a mess, with napkins, sauce stains, and drink spillage all over the tables and floor. Food: The food was subpar, and small is an understatement. When spending close to $10 on a snack, you expect some level of satisfaction—however, that wasn’t the case. The tenders were miniature and not fully cooked, with a gooey, doughy batter. I also ordered spicy tenders but received regular ones. Overall Review: If you value yourself and your life, do not eat here. If you don’t care about money or personal health, please be my guest and enjoy your meal—but heed my warning: this location shouldn’t have the right to call themselves Popeyes. A 1-STAR REVIEW DOESN’T COMPARE TO THE COMPLETE DISSATISFACTION I FEEL AFTER LEAVING THIS ONE ESTABLISHMENT!!!

Was told 20mins and ended up waiting 45mins. Absolutely inefficient and terrible service. 10 piece meal also somehow only comes with 2 breast pieces? Don't waste your time or money.

When my husband was shopping in T&T, my son wanted to eat Popeyes. My husband gave a $20 bill to my son. My son went to the store to buy chicken by himself. After T&T shopping, my husband went to the store. My son gave my husband a $5 bill change. My husband found the $5 bill missing a part. Then they found the missing part was on the floor under the cashier counter. The cashier insisted my son broke a good bill. My husband said then let us look the video recording. They refused it. It is not about how much money. It is about they lied and bullied my son.

I rarely leave reviews but this location is convenient but the best is that new chicken nugget I've been addicted to it's always fresh and piping hot. Also love that they already know why I'm there , staff is lovely ,warm and friendly ! Don't you dare relocate this store !

Show Map

Popeyes Louisiana Kitchen — Chicken restaurant in Vaughan

We are glad to greet you!

Popeyes Louisiana Kitchen

Chicken restaurant at 1 Promenade Cir, Thornhill, ON L4J 4P8, Canada. Here you will find detailed information about Popeyes Louisiana Kitchen: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    11 AM–9:30 PM:
  • Monday
    11 AM–9:30 PM:
  • Tuesday
    11 AM–9:30 PM:
  • Wednesday
    11 AM–9:30 PM:
  • Thursday
    11 AM–9:30 PM:
  • Friday
    11 AM–9:30 PM:
  • Saturday
    11 AM–9:30 PM:

Rating

2
/
5
Based on 7 reviews

Contacts

Categories:
State:
Ontario
Address:
1 Promenade Cir, Thornhill, ON L4J 4P8, Canada.
City:
Vaughan
Phone:
Postcode:
L4J 4P8

About Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen is a Canadian Chicken restaurant based in Vaughan, Ontario. Popeyes Louisiana Kitchen is located at 1 Promenade Cir, Thornhill, ON L4J 4P8, Canada.


Please contact with Popeyes Louisiana Kitchen using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Popeyes Louisiana Kitchen opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

Are you the owner?
You can make a change to the page:
Edit this page

ALL reviews about Popeyes Louisiana Kitchen

  • Sasan. N
    Added 2025.12.08
    I had a very disappointing experience at this location. The manager behaved in a highly unprofessional way. During the 20 minutes I waited for a simple order, she got into two loud arguments and used very inappropriate language. Her communication was unclear, and it was difficult to understand her. The staff also spoke to each other in another language, which made the environment even more uncomfortable. Overall, the service was extremely poor, and I cannot recommend this restaurant. I’m genuinely surprised that Popeyes would allow someone with such weak customer-service skills to manage this location. Truly an unpleasant experience.
  • Nasser Faramarzpour
    Added 2025.12.08
    The place was quite disorganized. They have three staff members, and one of them has a long beard that is not covered, which raises concerns about hygiene. The older lady working there was very rude and easily irritated, making it difficult to communicate with her. The food was also served very late, and when customers try to complain, they respond in an unprofessional and disrespectful manner. Unfortunately, I cannot recommend this restaurant. It’s disappointing to see such a lack of respect for customers and such unprofessional service overall.
  • Jade Duniswoki
    Added 2025.11.19
    I visited this Popeyes location and had another disappointing experience. The girl wearing goggles at the counter was rude again, just like what happened 1 week ago on my last visit. Her attitude makes the whole visit uncomfortable, and I don’t understand how someone like that is working as a manager or in a customer-facing role. I really hope the store improves their customer service, because this is not acceptable.
  • Raymond Peter
    Added 2025.06.02
    DON’T EAT HERE!!! ALL 5-STAR REVIEWS ARE FAKE. I won’t eat here again unless the grocery store runs out of canned dog food. Here is an honest review of this establishment: Service: When I walked in, I was greeted by a unkept man wearing a tight and seemingly unwashed uniform. Serving food without a without a hair net for his beard .He begrudgingly took my order, then misled me into wasting 30 minutes of my life, despite promising it would only take 4. Eventually, he handed me a bag with three of the smallest tenders I have ever seen from a Popeyes—which happened to be undercooked and gooey. Cleanliness: When it comes to cleanliness, this restaurant has none. Neither the cook nor the person assembling the food was wearing a hair net, and the dining area was a mess, with napkins, sauce stains, and drink spillage all over the tables and floor. Food: The food was subpar, and small is an understatement. When spending close to $10 on a snack, you expect some level of satisfaction—however, that wasn’t the case. The tenders were miniature and not fully cooked, with a gooey, doughy batter. I also ordered spicy tenders but received regular ones. Overall Review: If you value yourself and your life, do not eat here. If you don’t care about money or personal health, please be my guest and enjoy your meal—but heed my warning: this location shouldn’t have the right to call themselves Popeyes. A 1-STAR REVIEW DOESN’T COMPARE TO THE COMPLETE DISSATISFACTION I FEEL AFTER LEAVING THIS ONE ESTABLISHMENT!!!
  • David M
    Added 2025.05.11
    Was told 20mins and ended up waiting 45mins. Absolutely inefficient and terrible service. 10 piece meal also somehow only comes with 2 breast pieces? Don't waste your time or money.
  • Ying Wang
    Added 2022.05.16
    When my husband was shopping in T&T, my son wanted to eat Popeyes. My husband gave a $20 bill to my son. My son went to the store to buy chicken by himself. After T&T shopping, my husband went to the store. My son gave my husband a $5 bill change. My husband found the $5 bill missing a part. Then they found the missing part was on the floor under the cashier counter. The cashier insisted my son broke a good bill. My husband said then let us look the video recording. They refused it. It is not about how much money. It is about they lied and bullied my son.
  • By owner
    Added 2022.05.17
    Hello Ying, Thank you for your review. Their was a misunderstanding regarding the 5$ bill which is why we replaced and gave you a new one right away. Our intentions were not to lie or bully your child. We apologize for the inconvenience and the experience you had. We hope to see you again.
  • Nikita Gonzales Ylanan
    Added 2022.05.16
    I rarely leave reviews but this location is convenient but the best is that new chicken nugget I've been addicted to it's always fresh and piping hot. Also love that they already know why I'm there , staff is lovely ,warm and friendly ! Don't you dare relocate this store !
  • By owner
    Added 2022.05.17
    Thank you Nikita it is always a pleasure serving you. See you again :)
Leave your own review about Popeyes Louisiana Kitchen:
Add a review

You Might Also Consider

Mary Brown's Chicken
Chicken restaurant in Ontario
3 reviews
3600 Major MacKenzie Dr., Maple, ON L4H 3T6, Canada.