I’m always a returning customer of Ela’s Galateria and chocolate shop. They are my go to shop when hosting events for party favours and desserts. I’ve recently ordered sugar cookies as party favours for a baby shower of my sis-in-law and my brother. Everyone loved the exquisite design and taste of the sugar cookies. Dee is very nice, helpful and accommodating. I highly recommend this place.
Watch video. For $18, you get a cup of rock hard chocolate that doesn’t even stick to the strawberries and it’s impossible to eat without making a mess. Really disappointed because there were two other bigger brands nearby selling dubai chocolate strawberry cups but we chose this place to support since they’re a small business. Turns out their price is significantly higher and the quality is bad so I strongly do not recommend this place.
Rude staff,bad customer service ,asked for the receipt and didn't provide a detailed one, I dont know how much they charged me for a small cup of Gelato.
I purchased 2 extremely watered down milkshakes that tasted like Neilson chocolate milk. It was pretty terrible, I had better expectations given the price. it was just all milk. 2 shakes and a small ice cream was almost $40. Not at all worth it. wish I can say it tasted good but it really didnt.
I called to ask about macarons and the lady answering the phone was very rude and said she doesn’t speak English. Why would you be answering the phones if you can’t speak English how is that helpful to customers?
It’s sad how one experience ruins everything else. We’ve come every week since the second week of February 2025. Usually get served by a very nice gentleman, we usually get strawberries with chocolate and the one with Dubai, today we were served by somebody else which gave us terrible service. We usually receive our food and then pay, today it was the other way, not really much of an impact but what it was is that they increased the prices and decreased the amount of strawberries, tbh I came last week were the still increased the price but it was a reasonable amount of strawberries, today we complain bc again we come here every week. We were given attitude and a refund.
Excellent macarons and delicious gelato. The kids absolutely love coming here, so we try to get a yummy treat anytime we are near Vaughn. Also, we had an extremely minor technical issue on our first visit, it was not the owners fault at all, and they still took SUCH good care of us. The exceptional service is what prompted me to leave this review. Anytime a small business looks after their customers, I appreciate them. Thank you for an all around great experience and delicious treats!
Ela's gelateria &chocolate is a Canadian Dessert shop based in Vaughan, Ontario. Ela's gelateria &chocolate is located at 1 Bass Pro Mills Dr, Concord, ON L4K 0A2, Canada.
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