Recently picked up a new pair of headphones. Great place to shop, excellent service & knowledgeable, helpful staff. We have been dealing with this company for decades for TVs and audio equipment. They always go above & beyond expectations. Nice people to do business with. Highly recommend ! Five stars all around.
I recently purchased a home theater system from Audio One and I couldn't be happier. Alex was an absolute pleasure to work with. He took the time to understand my needs and preferences, and expertly guided me towards the perfect system for my budget and lifestyle. Even after the purchase, Alex went above and beyond by helping me troubleshoot some technical setup issues I was having. His exceptional customer service made the entire experience a breeze. I highly recommend this store and especially Alex to anyone in the market for a new home theater system.
Went in for some help from Tony,Carlo and Gino's about my mother stereo receiver which she bought 30 years ago. They were very helpful and gave me suggestions and a part which would help me. It worked very well. Thanks guys and it was great catching up.
Alex hooked me up in 2022 with tons of gear for my dedicated basement 7.2.4 home theater build (Anthem, Paradigm, B&W) and was patient, honest, and professional to deal with! Was competitive pricing and everything came in stock quickly! For one minor issue I had with the Anthem MRX1140 (humming on rear channels) was able to swap for new unit without any hassle. Thanks a lot Alex for everything! Haven't left my HT room in the last year and a half since it completed! Everytime I power it on, I'm grinning!
Thank you, Juri, for an exceptional service and for going the extra mile - to fix an out of your control mishap with a vendor; and mostly for imparting some of your knowledge, to make my humble audio setup a bit (well, maybe a lot) better! Truly a pleasure to shop at Audio One, where passion for a great Audio & Video experience is evident.
Message to James Wood who posted that Audio One would not ship out of the province and he could not understand why. I understand your frustration however......my (educated) guess would be an agreement Audio One may have with the specific (brand) supplier that simply states that they can not ship that brand out of their home (Ontario) province. No different than the specific brands supplier telling a retailer in B.C. or Nova Scotia they are ok to ship within their own province but not to any other province. I may be wrong but, I was involved in the consumer audio industry for decades, in both wholesale and retail levels, and will stand by my reasoning above.
They tell me they won't ship out of province. So let me get this straight, you will ship in the province of Ontario, but you won't fill out a shipping label directing the package to go to Alberta. You pack it in the same box, you use the same shipping company. You fill out the same shipping label. The only difference is the price of the shipping, which I would be paying the full cost for anyways. Doesn't appear to be any valid reason not to sell me the product. One star for lazy customer service people who can't figure out how to ship a package outside of Ontario.
Audio One is a Canadian Home audio store based in Vaughan, Ontario. Audio One is located at 3200 Steeles Ave W, Concord, ON L4K 4C8, Canada.
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