Had very bad experience. Came for one and half hour, they said they can do only one hour. Went to the room, paid for the service 65$ cash or 73$ by card, so i paid by card 73$ took off my close and laid on the table. Waited for about 15 mins. Than they showed up and said they can do only 30 mins. I said no and asked for refund and they refused to give me my m9ney, than she agreed to refund with cash only 65$. They tried to convince but I refused after 15 mins back and force they agreed to refund 73$ But I waisted about 40 mins. And mood went down the drain.
Terrible Client Service – Travelled for Nothing I had a horrible experience at this spa. I called last week for a massage appointment well and they said i can walk on Monday, but when I arrived today, I was told they couldn’t take me because they were "overbooked." This was after I had traveled quite a distance to get there. Not only was the situation frustrating, but the staff didn't seem at all apologetic or willing to offer any solutions. I called before i leave to make i am able to taken care of. The customer service was downright awful—no effort to accommodate me or reschedule. I ended up wasting my time and money on travel, only to be turned away with no compensation or even a sincere apology. I’m extremely disappointed and would not recommend this spa to anyone. There are plenty of places with better service that actually respect their clients’ time. There 3 stars rate in google should be 1 start worst experience ever.
I had 90 minutes massage including back walking , deep tissue and hot stone , in end of 15 minutes she did professional stretching that was I never had before. Thanks! I will be back soon !
Bad bad bad customer service. I went in for a 30 minute session. 15 mins in she was hinting that the massage was over. Then she started walking out to get hot towels. I called her back but she ignored me and went anyway. When she got back I said “why are not being nice to me? We come to get a massage when we are stressed and you are being mean?? I paid you money!!…” It was so bad that I started screaming at how poorly I was being treated. I have to assume it was because I am black cos I did nothing to her.
This is basically Wonder Queen Spa and Wonder Spa. They changed the name multiple times because their Google reviews are bad. I was hooked because the reviews were more than 4 stars, but this misleading. Massage was below average, the lady kept going in and out like at least 3 times, they changed masseuse in between. Massage was not horrible because she tried. This would have been fine up until the end when I gave my tip, and she asked for more. Not nice
This has been my Spa for years for myself and my family..we trued so many places before and disappointed..but Apple Spa remains consistent in their exemplary service. I have two teenage girls who are volley ball players and love going there. Not only is Julia and her team welcoming and friendly but professional, they have the expertise on what type of service is required , whether we need osteo or relaxin soothing to relive stressful days or help with injuries. The place is spotless clean , and nice fresh linens and towels. I am 100 percent satisfied with the service , the hot stone massage is the BEST, I would recommend here hands down to friends and family and I am very stingy with putting my name behind a brand or service…that’s how good they are , that I took the time out if my busy day to write a review. Keep up the great service Julia and Apple Spa Vaughan. Petal Persaud.
Very disappointed. Website clearly states walk-in welcome.needed a massage badly my husband and I search and located Apple Spa pretty close to our house which opened on Sunday until 9 pm we drove there hoping that we could both have a massage only to be told we needed an appointment and that they were busy. Also if I wanted they would accept only one of us. The website did not state only one person per family could walk in. Makes me wonder why we were told especially when there are open until late finally the lady was not friendly and not at all inviting
Apple Spa is a Canadian Massage spa based in Vaughan, Ontario. Apple Spa is located at 9100 Jane St #15, Concord, ON L4K 0A4, Canada.
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