Poor management and attitude of a business owner! What kind of owner yells in a condescending way to their staff in front of customers? Although we like the food, the owner is rude, ruthless and doesn’t understand customer service. For that - we will never be going back to this location. I had called in my order only to arrive and realize that they missed making my order. Fine, although I was pressed for time to feed my kids - another 15 min meant they would just have to eat quicker to make it in time for practice. The person at the counter took accountability and to make it right, advised that we’d be compensated with a reimbursement. Great! In comes the owner (who apparently was outside cleaning his car), Friday night - dinner time, only 3 people staffed btw, hears about the situation and has the audacity to say to us that we’ve been only waiting 15 min and say what do you expect - it’s Friday. Unnecessarily we were waiting for 15 min although we had ordered 20 minutes ago, and to have the audacity to say we haven’t been waiting too long and the excuse is that it’s a Friday! If you know you’re busy then have more staff, don’t be out cleaning your car during peak times and learn how to lead by example. Once he found out that we were to be comp’d for the inconvenience he yells at the top of his lungs “who told her she can get a reimbursement?!?!” You felt the awkwardness and the tension, and get a sense this isn’t the first time he has yelled at his staff. After many back and forths we just wanted our pizza and didn’t fuss about the reimbursement we didn’t get, as losing a customer who is active in the community will be a greater loss to a ruthless owner who has very little understanding of what it takes to be a good leader. I hope the employees find a more desirable place of employment, Pizza Nova up the street on Weston owned by Andrew is a great example of how a business should be run. Although we have it too often, what always brings us back is how the staff can relate to the customers. Pizzaville on Weston and Rutherford, you’ve lost a customer and seeing how you deal with people, it won’t be the last. Give more to your employees and you will be surprised at how much you get back… and by giving I don’t mean money, but respect and empathy. Leadership is the art of getting people to do something because they want to, and I hope you find ways to reinvent yourself.
This specific location has no idea how to cook their food. The garlic knots are my favorite item on the menu. Embarrassingly enough, I have ordered this item 50+ times over the past few years from many other locations around Ontario. They are always tasty and golden brown. Usually the highlight of the meal. I have tried ordering the garlic knots from this location 3 times in the past last year. Each time they arrived burnt, smelling bad, tough to bite into, and taste terrible. I ended up throwing them out each time. The knots in the attached photos went into the garbage. I am the definition of disappointed loyal customer. Their other menu items have their own issues as well but I am sure you can imagine. To potential customers, I advise to avoid this location. To this location, Please do better.
Location is clean, great specials at good prices. Love walking over for a pizza, relatively slower but hey if you need the pizza in advance - call lol. Staff can be friendlier not that they aren't. A smile wouldn't hurt!
Pizzaville is great. Staff was friendly and pizza was prepared in a timely manner, but the real kind words are about the quality of the dough, pizza sauce and ingredients. I had a large meatlovers walk-in special and it didn't need the cheddar jalapeño (also good) dipping sauce. Tasted amazing, totally hit the craving for some pizza. Will consider Pizzaville over the competition down the street next pizza night.
Wish I was able to give them 0 stars instead of 1. The owner was very hostile and reluctant to refund money because of a burnt pizza. Terrible customer service and just plain lack of manners. I would avoid this pizza place. There are so many other pizza places in the area. Pizza Nova down the street has my business.
Me and my friends came to this p lace. My pizza was nice (cheese), but the vegetarian pizza with chicken came with one piece of chicken and the vegetarian pizza came with loads of odd vegetables.
I've had the opportunity to try this location out on numerous occasions and I have to say that quality has remained consistent over the past 6-7 years. They make an excellent pizza while being always on time!
Pizzaville is a Canadian Pizza delivery based in Vaughan, Ontario. Pizzaville is located at 9200 Weston Rd, Woodbridge, ON L4H 2P8, Canada.
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