I have been working with Rosie for over 15 years, and she consistently goes above and beyond. She always finds the best options and prices, works within your budget, and is incredibly proactive in making sure every detail is taken care of. Rosie is such a valuable resource, kind, efficient, and reliable. Thank you to Rosie and Polo Travel for always making my family’s travel experiences truly amazing! Cristina
Highly recommend Sandra for all your travel needs, she is bilingual english/Spanish and utilizes all the necessary tools to find you the best option specifically to Mendoza, Argentina that can be overwhelming to book on your own for the different connecting flights. She has a great sense of humour and most importantly a person who keeps her promise to keep the search while on vacation. It is clearly she loves her job and goes above and beyond for what is expected from a travel agent. ??? Gracias Sandra .. Andrea
Swing and a miss. Polo Travel was recommend to us by a friend to book a vacation to Cancun. The first person i contacted (I want to say.. Angie?) Took about a week to respond. We ended up calling to try and speak with her. That didn't work and we got passed off to Oliver. There was no communication between them that Oliver had taken over. Oliver is a lovely man, and I have zero issues with his personality. The issue again was communication and timeliness. Errors (minor) in the booking regarding birth dates and i also found that Oliver had a typo in his e-mail address on the SunWing booking - this could have prevented me from receiving updates about the flight. It's fine, I caught it and corrected it. There was a time crunch on this trip as it was only booked 5 weeks in advance and I believe Polo Travel was not prepared for that kind of urgency - that part I can put on me. The only reason my partner insisted on using a travel agency was to obtain private transport between the airport and hotel and back. This... Really did not pan out. It was not addressed until about 3 days before our flight... Nah. No. I booked that separately on my own because of my lack of faith in this company. The hotel booking itself and flights ( via SunWing a la Oliver) were fine. We ended up with a suite with 2 twin beds instead of a king - which my partner was upset by - but i honestly don't think Oliver had much control over that. Bottom line: poor communication, poor response times. Would not use again.
I wanted to express my gratitude for the outstanding service provided by Sandra, one of your exceptional travel agents. Over the past four years, Sandra has been instrumental in making our travel experiences seamless and enjoyable. Sandra's expertise in handling flight bookings and managing any issues that arise during our travels has been consistently impressive. Her professionalism, attention to detail, and quick problem-solving skills set her apart. Sandra's personalized and caring approach has built a strong sense of trust and loyalty. She is more than just an agent; she's an integral part of our travel adventures. I believe it's essential to acknowledge and appreciate exceptional individuals like Sandra. Her dedication reflects positively on your agency, and I look forward to continuing our partnership for all my future travel needs. Thanks a lot!!!!!!!
If you're looking to book a vacation, or even just a flight, look no further. Rosie is the absolute best in the industry. She is attentive, remarkably efficient, and very knowledgeable! Absolutely the best service I have ever received!!! We had some emergencies while on vacation in the Dominican and she assisted us so quickly and was always there to answer us no matter the time of day! Thanks Rosie, will be back to book something soon :)
Great prices and service!
Booked my wedding to Dominican with Polo Travel. They made it super clear and easy to book! Rosie (travel agent) had awesome suggestions for where to book and made the booking process seamless for all guests! Natasha is the 'in house' wedding planner - which makes things very easy to have both working together! Natasha suggested and planned for the wedding off resort at Huracan Cafe and also made the process super easy!I was not accustomed to using a travel agency but after using polo travel I wouldn't go any where else! Prices were great and service was spot on!If you are planning a destination wedding - this is the place to go.Rosie and Natasha are the best!
Polo Travel Ltd. is a Canadian Travel Agency based in Vaughan, Ontario. Polo Travel Ltd. is located at 3300 Steeles Ave W Unit #12, Vaughan, ON L4K 2Y4, Canada.
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