Friendly and professional staff. Sanjay is nice, helpful, and honest. He helped me choose a watch that I liked its design and fit my budget as well. He explained its spec to me in advance. Perfect place!! Highly recommended
Had a nice visit. The watch collection is pretty good and diverse to look at, and I, being a watch enthusiast - was impressed. The staff is courteous and helpful, which has become a pretty rare sight nowadays. Thank you for the experience.
Worst customer service, response from the sales person for the customer queries are very harsh and irresponsible. Never ever buy watches during black Friday sale from WATCH IT shop.
Staff was very helpful. Most particularly Skeve, she was very pleasant to work with and is very knowledgeable about the products in store especially G shock. Thanks for the help. I would love to come back here and shop again.
While visiting WATCH IT! I purchased two g-shock watches, and pricing was very good the customer service was awsome given we were interrupted by someone that was a "flash in the pain" attitude but my sales man quickly returned his attention to us and we continued our business. Originally, I was only shopping for one watch, but being in business 20 years has its effects. I'm very happy with my purchase. Will definitely be returning in the future to purchase my next watch when that time comes.
Truly the worst experience I've had with retail. I purchased an expensive watch for my fiance, right after we got engaged (July 2022). We had it resized the following week. He's an electrician, so he obviously doesn't wear it to work, so it sat in the box until our engagement party (October 2022). He was wearing it for 10 minutes and the links came apart. I brought it back to Watch It that same week and the man at the counter said the girl resized it incorrectly. He ensured me that it wouldn't happen again, promised, and gave me his word, he was so adamant. The watch sat in the box again until Christmas. The same thing happened as before, the links came apart. At this point, I was SO upset. I brought it back to Watch It and talked to the same man who ensured this wouldn't happen again. I wanted a refund this time because obviously the watch is not up to my standards (or anyone's for that matter). The man refused because of "store policy" (past 14 days). He acknowledged that the watch was brand new (because my fiance literally couldn't wear it without it breaking). He called his "acting manager" because the actual manager was away for 6 months. They still refused. This watch has been nothing but a headache and I honestly didn't want it anymore. I asked for store credit or to exchange for another watch and again, they refused. Their only solution was to send it to the manufacturer because it's under their warranty. They told me they would ship it directly to my house because I didn't want to go in the store again. The watch was shipped to Watch It and they asked me to pay for shipping to my house. I couldn't believe it. Two days later, they called and said they would ship to my house for free. That's the LEAST they could've done. They don't take pride in the products they sell and they're unable to find a reasonable solution. I've worked retail for 15+ years in the past and I never would've treated a customer like this. Their number one priority is the business and not their customers. I will never be buying anything from here again.
I rarely ever post, unless something really needs to be acknowledged; good or bad. Skeve is old school attentive and courteous. Sold me exactly what I was looking for, keeping focused to my needs and not pushing a sale. All with a great smile and happy attitude. Guess where I'll be shopping the next time I need a watch? Kudos, Watch It, great hire!
WATCH IT! is a Canadian Watch store based in Vaughan, Ontario. WATCH IT! is located at 1 Bass Pro Mills Dr Unit 720, Vaughan, ON L4K 5W4, Canada.
Please contact with WATCH IT! using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find WATCH IT! opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.