I had an excellent experience with Maple Mazda, thanks to the outstanding service provided by Larisa, my service advisor. On the way to a trip to Niagara Falls, my check engine light came on, and I was worried it might derail the whole day. Larisa and the team at Maple Mazda were able to quickly diagnose the issue and provide a solution by replacing several key parts of the cooling system. What impressed me most was the timeliness, professionalism, and clear communication throughout the process. Best of all, the repair was fully covered under Mazda’s special warranty extension, which was a huge relief. Larisa went above and beyond to make sure everything was handled smoothly, and I left feeling confident and grateful. The service, speed, and professionalism at Maple Mazda were absolutely top-notch. Highly recommended!
Worst service ever. Receptionist was rude, dismissive, and completely unprofessional. Lied about the oil change being free, sent me away, then called after I left saying I had to pay or pick up my car. No apology, just attitude. Stay away—this place has zero customer service.
Rude receptionist. Booked a service appointment online for today evening and I selected I'm gonna wait for vehicle. Then this lady call me and told they cancelled my appointment because they have to close 5.45. No sorry or nothing. No respect to customer. Also why they post it online if they can not do the service at that time
If I could give them 0, I would. Such a terrible experience. I went for a brake service and then my car making noises after the service. Not only they could not solve the issue, but also my NEW car making noises from everywhere. What the hell are you doing? Why does my new car make noises after the service?!! Don’t trust them. I would not recommend Maple Mazda Service at all. From a rude and unfriendly receptionist( Larisa) to Joe (service manager).
Have been trying to call and talk to a service advisor but nobody picks up the phone. Over a couple of days. This is truly a terrible dealership and have had some bad experiences with them in the past. Have complained about them to Mazda Canada but to no avail.
Horrible customer service!!!starting by a rude receptionist to an unaware technician (Francesco) and a service manager ( Joe ) that covers and blamed the customer for the lack of good service from the employees!! I was given by Mazda Canada a recall number for a safety hazard recall for my Mazda , I contact Maple Mazda and I was ask by Maple Mazda service to take my car so they can see what parts need to be ordered before the appointment I was given for next week . When I went there and approached the receptionist and try to show her the recall number she didn’t want to see it and ask me what was this about it, I try to explain and she ask me to wait for a technician, I was waiting then she approached me and ask me for the key , my car wasn’t inside the service shop and I ask her to please let me talk to the technician and she started to question me why, what is this about etc. Then the technician told me that he doesn’t know what parts needs to be ordered because he dose t see anything wrong with the lights etc. I took my car there for them to find out what parts they need to order and the technician didn’t have any clue about the recall or what needs to be done to my car. A total waste of time. I do not recommend Maple Mazda service department or reception department to anyone.
I wanted to buy new Mazda 3 GX model. I called to maple mazda and I consulted with Mr. Ali Yaseen and he provided me great service. There was no any chance of approval of my finance but Mr. Ali did his best to get it approved. I really want to thank him. I request to all of you to visit at Maple Mazda and consult with Mr. Ali. Thank you
Maple Mazda Service Centre is a Canadian Auto repair shop based in Vaughan, Ontario. Maple Mazda Service Centre is located at 110 Auto Vaughan Dr Suite A, Vaughan, ON L6A 4A1, Canada.
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