Just to compliment Sarah who had been patient and helpful to me and my husband when we're finding the right product for our hair types and scalp sensitivity. Good customer Service with a smile on her face and very polite as well. We will definitely come back because of this attitude.
I have been shopping at this location for many years, I normally have a good experience every time. But today I interacted with Victoria, for someone who is to be trusted as a beauty advisor, she was not very helpful. I was looking for a specific kind of product, she was not helpful and gave one single recommendation. I ended up searching and finding something on my own. But I overheard her interacting with another elderly lady. She was very rude to her, dismissive and didnt give her much help either. Not a good representation of the company moral.
WORST CUSTOMER SERVICE Came to this location with a friend to browse and look for nail care basics. We were comparing prices to the local Walmart next door, and the staff working was extremely rude and condescending. When we left we believe she said to "call security". I was prepared to open my bag in exchange for a full apology when she finds nothing taken. I ended up coming back for some acetone and she remained rude and snarky. For reference, the staff was light skinned with dark long hair. Seems to be a trend with the same staff for many of these negative comments. This is my first time at a Sallys, this is also my last.
Love their 4 for $30 special. The lady was so helpful and lining up some products for me and you have 60 days to exchange. I am very happy with the service. Looking for to using these new products
I have been here multiple times for their hair products and they never fails to amazed me with products itself and their recommendations. Very friendly, you can also earn points!!
Thank you Victoria and Amalia for your excellent customer service and experience !! Your product knowledge , expertise and understanding of customer needs shows exactly what excellent customer service is all about!!!! What a pleasure!
Had a great experience - sorry I didn't get the name of the person that helped me. She came when I asked for recommendations, let me browse, didn't push anything. And the product did exactly what I wanted!!!
Sally Beauty is a Canadian Beauty supply store based in Vaughan, Ontario. Sally Beauty is located at 720 Centre St, Thornhill, ON L4J 0A7, Canada.
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