I tried giving Home Design Carpet & Rugs the benefit of the doubt, but the experience was honestly terrible from start to finish. The staff were unexpectedly rude, completely dismissive, and acted like answering basic questions was an inconvenience. On top of that, the pricing felt shady, things magically changed from what was originally quoted, and the whole process came off borderline fraudulent. There are too many reputable places out there to waste time or money here. I would strongly recommend avoiding this place!!
Kam and Steve were absolutely incredible in helping us find the perfect rugs for our apartment. After having visited many shops, Home Design Carpet & Rugs stood out with the quality rugs they had available and the excellent prices. The beautiful designed rugs made out apartment look so elegant and all that was obtained at such affordable prices. Excellent customer service and genuine people, we had a great time talking to Kam and Steve about our choices and made sure they matched it with perfection. Highly recommend!!
Had the best experience ever with Steve the carpets were awesome we got some really cool ones great customer service skills loved everything here I highly recommend!!
We bought 2 beautiful area rugs and also stair runners. Amazing quality and the installer was very good and did an amazing job. We have rugs from this company from over 20 years ago and are still in amazing condition. Very nice people, very honest and Kind. I highly recommend them. They sell high quality rugs and the prices are very good.
We had just the very best experience with this company. Great selection, even greater prices and totally amazing service from Steve and Allen. We bought two rugs and will be back! Highly recommended
Its a great store, we coming here for last 15 years, great price and quality, we would like to recommend to everyone to visit here and buy rugs , like us :)
We bought carpet for our 4 bedrooms. We explained that we were doing a renovation and that we needed to proceed with 2 rooms at a time. They agreed and told us to order all rooms at once, due to dye lots, and they would have no problem keeping the second half (2 rooms) until we were ready. All we had to do was pay the full amount - carpet and installation - in advance. We did have to reschedule once the original installation. They were accommodating and they came to install the carpet in the first 2 rooms - in March 2020. We chose a carpet with a pattern and saw that the carpet didn't match in the 2 rooms (the pattern was turned a quarter turn). We spoke with the installer who, by the way, was amazing, and realized that it was the shop owner, Kam, who had given him these instructions. In addition, one of the rooms had an issue and the guy who measured had to come see for himself - he measured incorrectly (12" off). This happened the week of Covid-19 being declared a pandemic, and all stores closed. We sent emails/messages asking why the 2 rooms could not match and how can they fix it. All I got back was a phone call from Kam yelling and insulting me saying that he's been in the business 30 years and the carpet was installed perfectly. We inquired why the carpet could not match and he hung up on me. Fast forward. September 2020. We were ready to have people come into our house to finish the renovation. At this point, my wife was tired of the mess that she was willing to live with the carpet in the 2 rooms the way it was. We went to the store. Obviously, Kam was still angry that we had asked him to try and "fix" the carpet in the 2 rooms so they match, as he continued his yelling, throwing insults and telling us to "shut up" and that he's been doing it for 30 years. We were the ones who was wrong, according to him. We said that we are the clients and we should have been given the choice....given that it has a pattern that we wanted to have matching in all rooms. We left the store with a date for the last 2 rooms. Since he had all my money, I had no choice. They called the day before the installation and they told us the installer would be at our house between 11:30 am - 12:30 pm. Later the same day, they called my wife to change the time to 8:30 am. She said that we would not be ready at that time and that we could be ready for 9:30 am and they agreed. The next day, the installer came precisely at 8:30 am. I explained to him that we had the appointment for 9:30 am. It didn't seem like he knew the install time had been changed. Kam, the owner, called my wife at 9:32 am as we were going to the door to let the installers in. He was yelling and insulting her asking why we hadn't opened the door and telling her to "shut up." We tried to explain that the installer came early and he hung up. We opened the door and the installer was not there. We checked our security cameras. He left precisely at 9:30 and 4 seconds. Where did they go? We spoke with Steve. He arranged for the installer to come the next day. The installer apologized for what happened and said they had another appointment the previous day. They started installing the first room - there was a problem. The carpet was too short again! They apologized and had to put a patch/seem in the closet again. When it came to the fourth and final room, there was nothing this great installer could do. The fourth room just didn't have enough carpet...period. They called the store and told them they were way too short and they would have to order new carpet (different dye lot). We didn't want to deal with the store/Kam and the installer dealt directly with them. A week later, the installer returned and did a great job installing the carpet in the last room. This is not the kind of store or people you want to deal with. They tried to save money by ordering too little carpet and patching everything. Also, they can certainly use a lesson in manners. 9 month later: One room's carpet is fraying. They refuse to repair unless I remove the negative review. 0 stars!
Home Design Carpet & Rugs is a Canadian Carpet store based in Vaughan, Ontario. Home Design Carpet & Rugs is located at 156 Chrislea Rd, Woodbridge, ON L4L 8V1, Canada.
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