I wish I have a chance to give them ZERO star. Bought whole house interior/exterior door hardware including privacy and non privacy handles for custom built on our carpenters recommendation. Within first couple months handles started moving. Went back to owner and was advised that probably our carpenter never installed them properly . Came back to contractor and told him the same what we were advised by Roca. Carpenter indicated that NO ...its not the case. End of the day blame game started between Roca and carpenter and we are still there. Not worth to buy. Stay away. Within one year all handles are moving and paint is peeling off. Parts were changed. nothing worked. Parts has nothing to do with paint on hardware
Our architect helped me choose hardware for our custom exterior front and back doors 5 yrs ago. Throughout this time, Lana and Simon have helped me out whenever I’ve had a question about the hardware we installed. Whether it was looking for a replacement screw or making any adjustments to my existing install. They always have answers to my questions. Exceptional customer service all around. Thank you so much and keep up the good work!
Simon is a professional and probably the most responsible person I have ever worked with. He always responds to customers' requests in a timely manner. His team of ladies is also amazing in helping customers and extremely organized. There is a reason for Roca to become the #1 place to go for hardwares!!!
I’ve been buying hardware here for the past 6 years and haven’t tried looking for another place - the service, the prices, the product quality, everything is top notch.
5 stars, We have been referring customers here for almost ten years, all satisfied customers. Best place to buy genuine Emtek locks with expert advise.
ROCA HARDWARE is a Canadian Hardware Store based in Vaughan, Ontario. ROCA HARDWARE is located at 390 Edgeley Blvd Unit #1, Concord, ON L4K 3Z6, Canada.
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