What an amazing experience we had with AAA Limousine! We booked limo for a day of wedding dress shopping and our driver went above and beyond to make us feel comfortable and got us to all of our appointments on time! Truly an unforgettable experience! Thank you again!!
We had a party bus (16-18 people) for our wedding on July 12th, and unfortunately, it was a very disappointing experience. Initially, Sami was great to deal with, however, he wasn't the driver on our day and was difficult to deal with after. The biggest issue was that the air conditioning was completely broken on a very hot as day. It was incredibly uncomfortable, and by the time we arrived, we were all hot and sweaty. The driver told us right off the bat that it was broken. On top of that, our driver took us on an incorrect route, which made us 25 minutes late for our own ceremony. This added a lot of unnecessary stress to an already hectic day. When we contacted the owner after the wedding to complain about the air conditioning, he was dismissive and claimed it was working perfectly fine and that he had checked it himself. We even requested a partial refund due to the significant issues we experienced, but the owner flatly declined. It was only after I told him my review would reflect his poor response that he offered to give us a future ride in Suburban, which isn't useful to us. He said he'll talk to driver for the future, but that doesn't help us at all, after the fact. The driver should have been trained to handle a simple issue like the broken AC, and the owner's response and refusal to offer any meaningful compensation is truely unfortunate, especially after being so nice during the booking. This lack of attention to detail and poor customer service is unacceptable for a special event like a wedding. We would not use them again. I would also note that the party bus for 16-18 people was extremely tight for 16 average sized adults (8 men, 8 women wedding party). Unless you're 14 people or less, I wouldn't recommend going with the party bus.
Sam is a gentleman. Was incredibly supportive throughout our big fundraising event and made sure to check in before to make sure all the details were planned for. Would highly recommend Sam!
AAA Yorkdale Limousine and Vintage Cars is a Canadian Limousine service based in Vaughan, Ontario. AAA Yorkdale Limousine and Vintage Cars is located at 4000 Steeles Ave West, East Tower rm 224, Woodbridge, ON L4L 4V9, Canada.
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