Awful experience I won’t ever go back Lady serving me never changed her gloves and food taste was awful Like it was old and hard Spend $21 to go in the garbage Never again
This event took place at Vaughan Mills in Vaughan, Ontario on Tuesday, August 12, 2025. I ordered 4 bags of pretzels. I was told it would take 7 minutes. I paid for the pretzels with my debit card. I did not get a receipt. When I came back 7 minutes later I was told I did not pay. I showed the entry on my bank app for the exact amount of the order. She said she couldn't see the payment on their system and there was nothing she could do until the manager returned. It took 15 minutes before he returned and once again I was told they had no record of the payment. At this point the argument intensified and we were screaming at each other. After another 5 minutes he finally relented and was still screaming at me as he gave me the order. It turned out that an over $30 order had burnt pretzels so the quality of the pretzels was poor. I was treated poorly and made to wait for burnt pretzels. The staff at this stand were incompetent, unfriendly, and rude. Next time hire workers who can do the job, give a receipt, and treat customers with respect.
I recently visited Wetzel's Pretzels and had an outstanding experience. The pretzels were delicious and freshly made, but what truly stood out was the exceptional customer service. Jag, in particular, was incredibly nice and helpful, making the visit a joy. You can tell he has a real passion for the business, which enhances the overall experience. I will definitely be coming back again!
The pretzels are really soft and tasty. My personal favorite is the jalapeño cheese pretzel. They tend to do any customization you want. The space is clean and the staff is really friendly.
Wetzel's Pretzels is a Canadian Pretzel store based in Vaughan, Ontario. Wetzel's Pretzels is located at 1 Bass Pro Mills Dr Local K16, Vaughan, ON L4K 5W4, Canada.
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