Contracted QSG to complete a steam shower enclosure. Deposit was sent on Sept 28 and I was told work would be completed in 7-10 days. October 18 No communication. Follow up email sent. October 19 Told it will be another week due to mechanical issues After multiple no-show appointments, they finally showed up to complete the job on Nov 3 and Nov 6. But still didn’t quite finish the job. The job is now “complete” but there are significant gaps along the edges that allow air to escape (which defeats the purpose of a steam shower enclosure). On two occasions I reached out to the office to express my dissatisfaction and neither time did they even bother to address my concerns or acknowledge the email. Poor customer service to say the least.
We needed the perfect glass to complete our bathroom renovation. Quality Glass was amazing from the initial communication to measurements to install; the service was professional and finished product was exactly what we envisioned! Thank you so much!!
We hired Quality Glass Showers Inc. to install a glass shower enclosure for our master bathroom back in October 2019. The finish product was perfect as we recently renovated the bathroom and needed a custom sized shower enclosure. We went to home depot, the bath depot and other home improvement places but none of them we liked or would fit our design/size of the shower. Dean was a professional from start to finish. Answered any questions or concerns we had. The process of choosing the hardware finish was seamless as they had an iPad to show us different sample designs/finishes. Top quality work and attention to detail. I am very particular and inspected everything down to every corner and even how the silicon was applied and smoothed out. Overall the experience was great! I would highly recommend them! Our washroom enclosure looks beautiful and clean. We have since also hired them again to do a custom sized mirror for our vanity as well!
Excellent customer service. Easy to work with. Helpful. Super quick to come measure up and then install. Had our glass shower door and enclosure done in just one week from the first phone call. Highly recommended. Great work on install, quality product.
Customer service was a pleasant surprise. Our glass shower was beautiful, but one of the screws rusted after just a couple of weeks. After emailing Jackie a picture of it, she sent someone over within a week and a half, and the bracket was replaced hassle-free - they even cleaned up all traces of rust on the caesarstone. We had been mentally preparing for a battle to argue our case, but none of it was necessary. It's a relief to find a company who not only does great work, but is willing to stand by it and their customers - it's so rare these days.
Quality Glass Shower Inc is a Canadian Shower door shop based in Vaughan, Ontario. Quality Glass Shower Inc is located at 7250 Keele St #151, Concord, ON L4K 2Z5, Canada.
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