I was very impressed when I visited the fireplace showroom—it’s the nicest one I’ve seen in the GTA, with an exceptional variety of options. Yessica provided outstanding customer service and was extremely knowledgeable, helping me find the best fit for my home while answering all of my questions. I’m really looking forward to enjoying my fireplace this holiday season!
I visited a few places but none compared to The Fireplace Store. They have an amazing showroom and truly care about their customers. Installation was fast and clean, and my new fireplace works beautifully. Absolutely recommend them to anyone shopping for a fireplace
I deliberately selected this company to install a new fireplace system in my home. Initially the young woman was quite helpful but then after receiving a down payment everything fell apart in terms of communication. Multiple voice messages were left until I finally contacted the manager who responded once with an email. Given I was working, I requested communication the following day. I have had no return communication. I finally spoke with the initial young lady and respectfully conveyed my disappointment with the communication with her and the company. Her response was simply 'well we are talking now so lets move things forward'. This is not what I consider good customer service. Had she initially apologized for the missed communication I would have happily restored my faith. The only phone call I rec'd was asking for the remaining payment which I waited to see how long it took for them to reach out to me. I have paid in full but am still waiting for the final customized front plate. I was told it should be ready to install in 3-4 wks. It is now 7 weeks and I still have not rec'd one email explaining about the delay. Perhaps this is a one off experience, a poor saleswoman or my file has been lost. I listen to reviews but make up my own mind. As others should as well. Good luck to future customers. ADDENDUM Management from the Fireplace store reached out to me with a lovely apology and explanation which was sincerely appreciated. Their comments sounded genuine and the token sent was appreciated. Thus I feel compelled to change my thoughts and opinion due to their response. Thank you management at The Fireplace Store:)
I have went to a handful of fireplace stores and have never received the type of service like I did at the fireplace store Vanessa walked me through every step I need to take and all my options, not to mention the store is really classy and has tons of fireplaces on display I am confident in my purchase today can’t wait to unbox my new fireplace Would definitely recommend this place 5 stars!
Their Toronto showroom is huge with a wide range of products. My wife and I went there on Friday, it was not an easy task to choose between so many fireplaces but we could compare how they looked irl which was great
The quality of the job delivered is unbeatable, our brand new fireplace looks amazing and suits the living room, we eagerly anticipate to use it in cold evenings (:
An all around excellent experience! Brentt was amazing, I just can’t say enough wonderful things about him. Not only was he extremely professional, I truly felt he cared about his job and our overall satisfaction with his work. I highly recommend this company, thanks again Brentt!
The Fireplace Store is a Canadian Fireplace store based in Vaughan, Ontario. The Fireplace Store is located at 535 Millway Ave #2, Vaughan, ON L4K 3V4, Canada.
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