Very disappointed with this location. I purchased a chocolate sundae that tasted off and immediately reported it, leaving the uneaten ice cream with the staff. I was not offered a remake or replacement and was told to contact the manager for a refund. The manager dismissed my concern and closed the complaint because no one else had complained that day. Poor customer service and no accountability. Would not recommend. Seems to be an ongoing complaint at this location. Lack of customer service. I recommend management to educate their employees not to promise refunds by a manger and have a sign that states no refunds allowed.
I’m not someone who ever likes to leave negative reviews, but my experience at this Dairy Queen really surprised me. The ice cream itself was good, but the service was very poor. The server was on her phone FaceTiming when I approached the counter and told me I needed to wait until she finished her call. I could understand if this was an emergency, but the context definitely did not warrant a phone call during work hours. When she finally took my order, the entire cone was wet and covered in chocolate. Instead of offering a cup, napkins, or any kind of solution, she told me there was “nothing she could do” and refused to give me a tray—even though there were trays sitting right behind her. I left feeling like she genuinely didn’t want my business. Very disappointing experience. I left feeling quite upset.
Every time I ask for a spoon they never give it. Ridiculous at this point. So now you're lying. Now I'll take my business elsewhere. Maybe you should not lie to customers
Great customer service, everyone is very friendly and amazing food. I love the blizzards, they are always made with so many toppings. I also just recently ordered a cake and it was phenomenal, both delicious and beautifully decorated. thank you!
Love me an Oreo blizzard, and this year got a delicious Oreo blizzard cake for my birthday from this location. Ordering and pickup were easy, the person serving me was pleasant and friendly, and, of course, the cake was delicious!
A short girl with black hair helped me with my ice cream, and she was super patient and made sure I got exactly what I ordered. She was really kind, and the whole vibe in there was just friendly and relaxed. My go-to spot now.
BUYERS BEWARE. This DQ location does not honour deals or rewards points. The worker said they do not have a scanner to scan deals from the app which seems like a basic piece of equipment considering they have a rewards app. They only honour coupons they can enter into the system manually. EDIT to reply to owner: there was no issue on my end, the issue is with your store not being supplied with a basic piece of equipment in order to allow customers to take advantage of deals. The store is priced higher than others, and charges 25 cents for an extra cup. This is unbelievable considering your icecream is pure liquid. Tldr; Higher prices + doesn’t accept app deals + poor quality product + nickel and diming owners
Dairy Queen (Treat) is a Canadian Ice cream shop based in Vaughan, Ontario. Dairy Queen (Treat) is located at 531 Atkinson Ave, Rosedale Heights Dr, Thornhill, ON L4J 8L7, Canada.
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