Whoever was on shift as of 3:50 pm on 07/09/2025 needs to be fireddd she was incredibly rude and impatient and tried to lie to us about not being able to keep flavours separate. I worked there for over 5 years and I know for a fact that you are allowed to separate flavours (unless something got changed recently). I truly don’t understand why she felt the need to lie to us. I get not wanting to do your job but at the end of the day a little customer service goes a long way and whoever was behind the counter had absolutely no problem rolling her eyes and acting irritated towards us. Customer service here sucks recently!!
First time coming here today and Jay was the man! He explained to me so well how to choose your own toppings and everything and explain the different flavors of ice cream so well and slowly. Totally recommend here and the ice cream is so good! Thanks again Jay!
I ordered ice cream. This store staff was rude. We can only chose 3 toppings . She said We can’t add more than3 toppings. Ice cream was melt too. The staff got the toppings wrong and didn't remake it, instead blaming us. Staff was really rude and bad acting. Never go again .
I go here anytime I’m feeling down or anytime a friend/family member is craving ice cream. They have tons of flavours (I got a strawberry/mango flavour) than can come both in a cone or in a cup. Your allowed to sample the ice cream. You get add up to 3-4 extra toppings (I got rock chocolate, pretzels, and cookie dough). They have custom cones such as chocolate dipped or chocolate dipped with peanuts/skors. They also have tubs of ice cream and ice cream cake. Pretty sure they own a side company that sells different types of popcorn and gummies that they have on the side to go with the ice cream or just by itself. It’s a bit expensive but it tastes really good so it doesn’t hurt to go once in a while. They also mix the toppings on a marble slab as the name suddgests. There’s not a lot of places to sit (there’s only on long chair thing). If you like ice cream you should most definitely try out this place, it’s a great experience with family/friends.
Highly recommend for gluten free and vegan ice cream with many flavour options! Visited today and they were very accommodating for my son who has celiac disease and cannot have gluten ingredients. We asked about gluten free options and we went with a cup instead of a cone. So many fruit flavors that are gluten free and some are even vegan. Must try the cheesecake ice cream flavour first sure! Also, if you love sugar cones like I do they have so many fun choices! (Cones are not gluten free)
Disappointed in the service received. We arrived around 11:45 am - 45 mins after the store had opened. We ordered 2 ice creams (one was a free birthday treat, one we paid for). After ordering the owner said the plate to make the mix ins wasn’t ready yet so scooped our ice cream in a cup and put one topping on top and that was it. Did not taste anything like it’s supposed to as it was not mixed in. No apology, no compensation. He should have told us before we ordered we were getting a plain scoop of ice cream with one brownie on top for $8. Disappointed in how the owner handled this.
Bit of a lineup but that's expected when the weather is gorgeous in April. Ice cream was smooth, tasty and had the right amounts of ingredients. Staff were very kind and apologized for the wait.
Marble Slab Creamery is a Canadian Ice cream shop based in Vaughan, Ontario. Marble Slab Creamery is located at 2810 Major MacKenzie Dr W #15, Maple, ON L6A 3L2, Canada.
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