I had an absolutely horrible experience here. They completely ruined several high-end clothing items, despite me clearly warning them how valuable they were. When I returned, everything had shrunk and was unwearable. I spent hours trying to get a fair resolution, and was treated with zero empathy. I was devastated. Do not trust this place with your clothes - they take no responsibility and have no regard for their customers.
Shoutout to Monica for always providing me great customer service and communication. Getting the right measurements that will suit my look and height! Thank you!
Don’t go there if you have a nice item. You can trust this dry cleaner only with simple suites costing no more than 50 dollars, or a simple shirt. I brought an Italian suit costing almost 1000 dollars with 3 tiny stain spots. Well, the spots were removed, but the jacket has wrinkles at the same places where they were before. In addition, the suit has a lot of lint on it, and the lady who works there was trying to remove it in front of me. I don’t think she sent the suit for cleaning, she just removed the stain. No wonder she takes payment before the service. Who would have paid her for this unskilled job? And I used to work at a dry cleaners so I would know what a freshly dry cleaned piece of clothing looks like.
I have been coming to this location for years and it’s the best dry cleaners location. I no longer live nearby but still make the trips regularly. You can trust them with you expensive items, amazing repairs too and always on time. These are great people and family business. Thank you!!! 10/10
Amazing service! I’ve been a loyal customer for almost 10 years. Do not hesitate to try their alterations services as well . Monica does great job and very reliable!
Asked for dress lining to be shortened. Picked it up. It was on a hanger and plastic wrap. Hung it up at home. Went to put it on 3 months later and hem not shortened. Went back with the dress and their tag attached and told them no alteration was done. They told me I waited too long to bring it back so no refund and no alteration. I explained I brought them the summer dress in winter and trusted that the alteration was done. It’s now summer so went to put on the dress. They told me I should have checked the alteration before I left their shop. So obviously they are not to be trusted to do what you pay them for…you have to check alterations on pick up. Will never go back!
DO NOT GO HERE, THEY BROKE MY DAUGHTERS COAT AND TRIED TO BLAME ME. AND AFTER TRIED TO TELL ME ITS AN OLD COAT, THAN SAID I SHOULD BRING BACK TO THE STORE I BOUGHT IT AT LAST YEAR??? FOR THEIR MISTAKE??? HORRIBLE CUSTOMER SERVICE!!!
Quality Dry Cleaners is a Canadian Dry cleaner based in Vaughan, Ontario. Quality Dry Cleaners is located at 10 Disera Dr Unit 140, Thornhill, ON L4J 0A7, Canada.
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