!!WARNING!! Do not bring your mackage to this dry cleaning. I bought my 2 years old jacket that I only wore for 1 winter, and wanted it to get cleaned for the first time. Ellis Kasaia promised me that their seamstress and leather specialist does a wonderful job and 100% guarantee I’ll be satisfied. She didn’t say anything about the risk I’ll be taking, just only I’ll be happy so I trusted Ellis. As you can see from the picture the work is horrible. I’m a student and I had to save up a lot of money just to afford that jacket.. Mind you, it took 3 MONTHS to get my jacket back from the dry cleaner. She kept saying it wasn’t my fault and Suede Master was the one that worked on it. As an owner I would've taken all responsibility but instead she played the victim. I waited 2 weeks for the jacket to arrive at Suede Master so they could observe the damages. I don’t understand why it took 2 weeks just to send it out to them, they’re located in North york. So I asked her why couldn’t you personally take it there yourself? so instead I don’t have to wait so long because at that point I already waited 2 months. She said “that might be how you run your business but that isn’t how I run it” Clearly she doesn’t respect me and my time. Now I took it upon my hands and took care of this mess. In conclusion, I went there picked it up, waited for 3 months, I gave my jacket so they can ruin it and didn’t receive any compensation. December 3 to February 24 - Also emailed head office no response back - Horrible communication - Horrible customer service
AVOID AVOID AVOID!!! PLEASE SAY AWAY FROM THESE GUYS AND SUEDE MASTER!!!! Horrible service, terrible communication and most importantly your clothing will come back ruined, destroyed or dirtiest it’s ever been. Or all of the above! MY JACKET IS RUINED! :( Don’t go here I have warned you! Please don’t be another one of their victims!
Do not bring your jacket here to dry clean, Spotless clean sent it out to SUEDE MASTER !!!! ( go look at their reviews ) horrible job and will ruin your jacket !!
If there was an option to give zero stars I would. I brought in my Moncler coat after reading many positive reviews here. This was the first time I dry cleaned my coat. My coat has a lamb fur collar and sleeves. Mario told me that it is better to send my coat to his colleague who is a fur specialist as the fur needs gentle cleaning. I asked if it is possible to take it to his colleague directly and I was told that they do not work with the public. I noticed that something is wrong with the fur on one of the sleeves as soon as I wore it today. I realized that the fur on one of the sleeves had been trimmed for some unknown reason. It became very short and straight compared to the other sleeve and collar. Mario told me that he also noticed that the fur on the left sleeve is short when he got the coat back from his colleague, but he said that it was like that when I brought it in. At this point Mario directed me to his colleague, the owner of Suede master. Suede master has a rating of 2.4 on google reviews and I would never trust them with my coat had I known this from the beginning. And in fact they do work with the public. In addition to this, the stains on my coat were not removed. Mario offered to send the coat back to his colleague at Suede Master who did enough damage to the one sleeve. The minimum Mario could have done was return the $75 I paid for cleaning, but he declined. Mario says that his colleague stands behind the cleaning, but the google reviews tell a lot of their quality of work and work ethic. I spoke to the head office after writing this review and I was told that they don’t base their business on google reviews. So why did you even bother commenting on this review? I was told that they know Suede Master personally and thus, the horrible google reviews are irrelevant.
It's a pleasure to be your customer! the service is professional and extremely pleasant. I personally dealt with Mario and always recieved a very high level of customer service!
I have been bringing my dry cleaning to this location for the last 7 years. Mario is very knowledgeable and provides a great customer service to his clients. He always goes above and beyond to make sure his clients are happy. I have recommended this place to many of my friends and colleagues. Mario also has been servicing the clients at a Retirement Home where I work. Highly recommend Spotless Dry Cleaners.
I have been a customer at this location for about 10 years. Mario learned my name right away and has given me incredible personal service from day one. I have nothing but positive things to say about their service and have had only good experiences there. Do yourself a favour and take your dry cleaning and tailoring needs to them
Spotless Dry Cleaners is a Canadian Dry cleaner based in Vaughan, Ontario. Spotless Dry Cleaners is located at 1450 Major MacKenzie Dr W m1, Maple, ON L6A 4H6, Canada.
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