I love Thornhill Dry Cleaning and go there regularly! Recently I desperately needed my doggies jacket fixed urgently .... to my amazement 2 days later it was fixed and ready for pick up. They are so warm and helpful and you Avi wouldn't go anywhere else!!
Don’t come. I trusted the 4.9 rating and came twice, first time they didn’t even pick out large pieces of brown leaves on my gown, nor did they seal the bag wrapping the gown——then what’s the point of cleaning it?! To sweep your store floor The second time they left a visible mark on my jacket, and asked why I have a photo of the jacket before cleaning THINK. To prevent the exact excuse I heard “it was like that before cleaning”. I asked for refund, but they only refunded BEFORE TAX amount . Explain why I need to pay tax for $0 services? DO NOT COME.
I trusted this dry cleaner because they have been in business for many years with very few negative reviews, so I expected professionalism and expertise. Their customer service attitude is good, but the actual cleaning result has been very disappointing. This is the second time I brought in this cupro garment. The first time, they left visible dry cleaning residue on the fabric and had to re-clean it. After the second attempt, it actually came back worse — there are still large amounts of residue (see attached photos), and unbelievably, they even ironed directly over it without removing the stains. The fabric is now stiff and damaged. Cupro is clearly labeled as “professional dry clean only, low iron” on the garment care tag (see photo), so I expected them to have the knowledge and skill to handle it. Instead, their process has ruined a delicate piece. I can’t risk bringing it back for a third attempt. I will not be returning and cannot recommend this place to others who care about their clothes.
I had an amazing experience at Thornhill Dry Cleaners! I brought in a heavily detailed 3-piece lehenga, and they handled it with the utmost care and precision. The intricate work was perfectly preserved, not a bead out of place. Janice was an absolute delight to work with! She was warm, attentive, and kept me informed throughout the process. The level of service here is truly unmatched. It’s rare to find a dry cleaning place that genuinely cares about its customers the way they do here. Smiles all around, and I will definitely be returning. Highly, highly recommend for anyone looking for trustworthy and quality garment care!
There was some miscommunication on my part and oversight on their part in terms of fixing something, however I would still recommend their services and they were great to work with.
Nice family owned dry cleaning business. Had an excellent service, kindness and professionalism from the owners and they even went beyond and waited for me on a late pick up. Highly recommend.
Came to the dry cleaners on Tuesday and they were able to get my suit(blazer, pants and dress shirt) ready by friday. Got stains out of my dress shirt. Amazing service and super friendly definitely would recommend! They also deliver, within the area I believe. 100% going back to them for all my dry cleaning.
Thornhill Dry Cleaners is a Canadian Dry cleaner based in Vaughan, Ontario. Thornhill Dry Cleaners is located at 7241 Bathurst St #3A, Thornhill, ON L4J 3W1, Canada.
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