Apparently it's an extra 10 dollars to your bill if you dain ask for room service. Never in my life have I been charged for an elevator ride. Door dash has lower delivery fees. Don't get me wrong the pizza was good but come on. They didn't even tell me until they got to my door.
Was a bit weary about this place as it is in a hotel and most Marriott hotels don’t even have decent food. This was probably the best Italian food we have had in the area…. A lot to say bordering Woodbridge. The food was absolutely delicious and the dessert even better. Would have liked a bread basket to start but all in all very good authentic food
My first experience here was great, but unfortunately, my third visit was extremely disappointing. As a vegetarian, I asked for suitable options, and while I understood that the butternut squash dish was no longer available due to the season, things went downhill from there. I requested the asparagus dish without prosciutto, and was initially told they didn’t have any. Moments later, they “found” some — but when served, it was old, chewy, and inedible. Please don’t serve old ingredients just to make a sale or increase a tip. To add to that, a single drink costs $11, which would be fine if this were an upscale bar, but it’s not. There were fruit flies around the bar, and the bartenders were speaking among themselves in another language instead of attending to guests. I gave this place another chance because my first visit was genuinely excellent, but this experience completely changed my impression. Dishonesty and poor quality service are unacceptable. I’ll be staying at the hotel for another five days but won’t be returning — they’ve lost a customer.
I've been alive a long time, and can honestly say this was the worst restaurant service I've ever experienced in my life. By far. The food was bad, but that's overshadowed by the terrible service. Ug.
Disgusting service from Daniela. Did not provide any recommendations and when was told that there was something wrong with the meal, she did not care to take care of it. Her response was "that's the way it's made" . She has zero customer service skills. We sent the risotto back and she charged for it. We asked it to be removed from the bill and she declined it and said we had to pay for it even though we sent it back. Even the other waiter stated that he tried it and there was something off with it.
Checked into the Hotel where this restaurant is located for a few hours before our flight home to the UK to repack, freshen up etc after a 2.5 week roadtrip. Walked into the Restaurant where there was no-one to be seen, diners or staff, just empty tables with tablecloths on. Checked at Reception if it was open and she said it should be. Went back in and a young woman appeared. We asked if it was open for food and she said she wasn't sure as they were hosting a party downstairs but she'd check. She came back and said they could accommodate us. She gave us menus, we looked at them and decided on the same dish Penne Bolognese for speed. I went up to the bar and she said she would send someone out to take our order. I said we only had a short timeframe for this meal as we were driving to the airport soon to fly home to the UK. I don't think she understood this. I asked if she could take our order which she begrudgingly did ! I also asked for 2 small draught beers. She said they didn't do small draught beers only large ones!. My Husband said that he'd have a glass of water instead of a large beer as he was driving. I said, no, bring the large beer and 2 glasses please. I could partially see her behind the bar doing the drinks when she should have really gone into the kitchen to place the order due to our time restraints. She came with the drinks, a large beer and a small glass of water ! We drank the water then poured a small glass of beer from the large one into the small glass. Unfortunately we spilt a bit down the glasses. I happened to have 2 thin napkins in my bag so we used them as 'coasters' so as not to stain the white linen tablecloth. She brought the food out, which was in very large pasta bowls. I moved my pint glass and 'coaster' away to make room for the bowl and, whoosh, it toppled over all over the table completely emptying the glass all over the tablecloth ! She asked if we wanted to move tables of course we did ! While I was setting the glass upright again I felt a bump on the table, lifted the tablecloth up and saw that our table was 2 small ones pushed together, joining at different heights ! I'd placed my glass on this joint not knowing what lay beneath. I asked if she was going to replace my drink and she said, you want another one No, I said are you going to replace it due to the problem with the table She said, no, your glass wasn't there, it was there, pointing to the spot where it was before I moved it to accommodate the large pasta bowl, insisting it was my fault. She said it fell off the napkin which we were using as coasters ! How CAN a half full pint of beer fall OFF a thin napkin! She didn't come back with another drink for me ! The food wasn't bad but completely spoiled anyway due to this incident. We asked for the bill, attempted to pay with my card which was declined twice, the receipts of which I've kept, just in case. My Husband paid with his card. On leaving I said that she needed to get that table(s) sorted which she said she would ! obviously concurring that there was a problem. The large beer was still on the bill. We didn't have time to argue the toss ! Needless to say, no tip was left ! Not a pleasant experience before facing a long flight home and what bad customer service. Even if it had been my fault you would have expected any decent establisment to bring another drink following an accidental spillage! Very poor customer service in our view. PS: Apologies for the long post !
Such a disappointment, the pizza was soggy and tasteless and the Bolognese had no flavour. Breakfast was weak too with the croissants being under baked. The service was far from a warm reception in the evening. Honestly go elsewhere if you've got a car.
Botticelli Restaurant is a Canadian Italian restaurant based in Vaughan, Ontario. Botticelli Restaurant is located at 705 Applewood Crescent, Concord, ON L4K 5V7, Canada.
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