7
1 Promenade Cir Unit #0239 Unit #Y006, Thornhill, ON L4J 4P8, Canada
Vaughan, Ontario L4J 4P8
+19058866625

The staff are so rude, don't go there. Three of them are rude. The brown-haired staff member was organizing clothes in the middle and didn't move when I looked at them and just stared at me. Also, the long-haired black-haired staff member didn't need clothes so I asked where they were and they spoke to me rudely like, "What? What?" Then when it came time to pay, they yelled at me, "Cash or card?" and told me to pay over there as if they were ordering me around. This place is total hell. Don't ever go there.

Great experience when I went back to school shopping today. The sales lady was super sweet and helpful. My kids love the styles and honestly we haven’t yet been disappointed with the quality.

Yesterday in Urban Kids Promenade, I so someone dress like Santa Claus like an employee and I ask her what she's name and I wanna,thank you to Claudia she make my day :-) and happy to go inside to the store,my kids was very happy to see her(SO FUNNY) THANKS URBAN KIDS ,FOR EVERYTHING WHAT YOU DO FOR THE KIDS!❤️MERRY CHRISTMAS!

I came into the store and was amazed on how big and clean it was, they had so many sizes and not too many people were there. so i loved getting the customer service i got from the two girls that were there. one girl girl stood out the most, her name was danielle very informative between the sizes from kids to planet and she made amazing suggestions for my toddler for her only being 4. she helped me out with many different outfits. hands down the absolute best employee i’ve encountered throughout the years shopping at urban kids.

Horrible customer service from head office. If I could give zero stars I would! Absolutely disgusted!! Ryan from head office needs to learn what customer service means. Mistakes were made by employees but the customer pays the price. Do yourself a favor and shop else where!

Bought a hoodie for my daughter that was on sale at the $5 rack. The actual price tag itself said $10 so I confirmed with a sales associate that it was indeed $5. She confirmed that it was as was everything else on the rack. So when we went up to purchase I noticed that they charged me $7. Questioned the difference with a different sales associate and made a point to tell them this was confirmed by one of her colleagues. Pretty much given the run around on the origin of the price. Yes I know it’s only a 2 dollar difference but you guys really need to have better communication between everyone on prices in your store. Quality wise I’m honestly not expecting much for a $5 dollar hoodie. Or wait is it $7? I don’t know anymore.

Bought for my kid Hoodie and when got home found it' small, got back to store, and tried to change to bigger size. Same issue. Appear Problem wasn't in size but in how it's manufactured. So I asked to return it and get my money back. Appear as per store policy they never return money back. You can only exchange it or get store card. First time I see such thing in Canada - terrible

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Urban Kids — Clothing Store in Vaughan

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Urban Kids

Clothing Store at 1 Promenade Cir Unit #0239 Unit #Y006, Thornhill, ON L4J 4P8, Canada. Here you will find detailed information about Urban Kids: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    11 AM–6 PM
  • Monday
    10 AM–9 PM
  • Tuesday
    10 AM–9 PM
  • Wednesday
    10 AM–5 PM
  • Thursday
    Closed
  • Friday
    11 AM–8 PM
  • Saturday
    10 AM–9 PM

Rating

3
/
5
Based on 7 reviews

Contacts

Categories:
State:
Ontario
Address:
1 Promenade Cir Unit #0239 Unit #Y006, Thornhill, ON L4J 4P8, Canada.
City:
Vaughan
Phone:
Postcode:
L4J 4P8

About Urban Kids

Urban Kids is a Canadian Clothing Store based in Vaughan, Ontario. Urban Kids is located at 1 Promenade Cir Unit #0239 Unit #Y006, Thornhill, ON L4J 4P8, Canada.


Please contact with Urban Kids using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Urban Kids opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Urban Kids

  • Canada토론토 리안이
    Added 2025.12.06
    The staff are so rude, don't go there. Three of them are rude. The brown-haired staff member was organizing clothes in the middle and didn't move when I looked at them and just stared at me. Also, the long-haired black-haired staff member didn't need clothes so I asked where they were and they spoke to me rudely like, "What? What?" Then when it came time to pay, they yelled at me, "Cash or card?" and told me to pay over there as if they were ordering me around. This place is total hell. Don't ever go there.
  • By owner
    Added 2025.12.09
    We are sorry to hear about your recent experience and we have forwarded your feedback to the District Manager for follow up. Please email us at [email protected].
  • Megan Teimoortagh
    Added 2025.08.29
    Great experience when I went back to school shopping today. The sales lady was super sweet and helpful. My kids love the styles and honestly we haven’t yet been disappointed with the quality.
  • By owner
    Added 2025.09.02
    Thanks so much for supporting us with a five-star review. Hope to see you again!
  • best video ever
    Added 2024.12.24
    Yesterday in Urban Kids Promenade, I so someone dress like Santa Claus like an employee and I ask her what she's name and I wanna,thank you to Claudia she make my day :-) and happy to go inside to the store,my kids was very happy to see her(SO FUNNY) THANKS URBAN KIDS ,FOR EVERYTHING WHAT YOU DO FOR THE KIDS!❤️MERRY CHRISTMAS!
  • By owner
    Added 2024.12.27
    Reviews don't get better than this - thanks for sharing your experience with us. We will share this with the Team! Happy Holidays!!
  • r r
    Added 2023.03.16
    I came into the store and was amazed on how big and clean it was, they had so many sizes and not too many people were there. so i loved getting the customer service i got from the two girls that were there. one girl girl stood out the most, her name was danielle very informative between the sizes from kids to planet and she made amazing suggestions for my toddler for her only being 4. she helped me out with many different outfits. hands down the absolute best employee i’ve encountered throughout the years shopping at urban kids.
  • Luana De Masi
    Added 2022.05.11
    Horrible customer service from head office. If I could give zero stars I would! Absolutely disgusted!! Ryan from head office needs to learn what customer service means. Mistakes were made by employees but the customer pays the price. Do yourself a favor and shop else where!
  • Jeremy Wong
    Added 2019.01.08
    Bought a hoodie for my daughter that was on sale at the $5 rack. The actual price tag itself said $10 so I confirmed with a sales associate that it was indeed $5. She confirmed that it was as was everything else on the rack. So when we went up to purchase I noticed that they charged me $7. Questioned the difference with a different sales associate and made a point to tell them this was confirmed by one of her colleagues. Pretty much given the run around on the origin of the price. Yes I know it’s only a 2 dollar difference but you guys really need to have better communication between everyone on prices in your store. Quality wise I’m honestly not expecting much for a $5 dollar hoodie. Or wait is it $7? I don’t know anymore.
  • Vlad Yarussky
    Added 2016.01.21
    Bought for my kid Hoodie and when got home found it' small, got back to store, and tried to change to bigger size. Same issue. Appear Problem wasn't in size but in how it's manufactured. So I asked to return it and get my money back. Appear as per store policy they never return money back. You can only exchange it or get store card. First time I see such thing in Canada - terrible
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